F.A.Q
(frequently asked questions)
Are ORDERS ONLINE-only?
Yes, we are currently operating solely our online store and we want to assure our customers that our quality of service & the quality of our products will not be negatively impacted by this change. We are excited to make this website into an Ultimate Style online community.
2. How do I make changes to my order? (Remove, add, change the shipping address, etc.)
Please submit our “Contact Us - Online Order Form” with the relevant fields
3. I requested a refund, when will I get it back on my account?
As part of our store policy, we do not offer refunds on any payment made on our website after 24 hours. Please review your order carefully before making your payment as there are no refunds after 24 hours of the payment being made, rather we would offer an exchange for the exact item and only if the item is damaged.
4. Why can't I see the process or status of my order?
Due to the high volume of orders, we are experiencing some technical delays. We are looking into this. You may be ensured that if you received the “Order Confirmation” email, your order has been received and is in line for processing. After the “Order Confirmation” email, we do not contact you unless there is a change in your order or it has been shipped. Then you will receive a “Confirmation of Shipment” email. We are delayed 10 business days for processing, so you will get a tracking number after we have processed your order. Thank you for your patience.
Contact us if you have any questions not addressed on this page